FAQs | PillPack Pharmacy Abbottabad

Question 1

How do I order on WhatsApp?

Accepted Answer

Send a clear photo of your prescription or a list of what you need to +92 342 0986157. A pharmacist confirms availability and the total, then you collect it or we deliver.

Question 2

Do I need a prescription?

Accepted Answer

Prescription medicines need a valid prescription from a registered doctor. Everyday health, personal care and baby products do not.

Question 3

What are your opening hours?

Accepted Answer

All three branches are open every day, 9:00 AM to 11:00 PM.

Question 4

Do you deliver?

Accepted Answer

Yes. We deliver the same day across Abbottabad through our own team or foodpanda.

Question 5

Can I reserve medicines before I come in?

Accepted Answer

Yes. Call or message us and we will keep your medicines ready at the counter.

Question 6

What if my medicine is not available?

Accepted Answer

Our pharmacist will explain any substitute and only supply it if you agree.

Question 7

What are monthly care packs?

Accepted Answer

For regular blood pressure, diabetes and heart medicines, we set your medicines aside every month so you never run short.

Question 8

Do you sell glasses and lenses?

Accepted Answer

Yes. We offer prescription glasses, frames, sunglasses and contact lenses.

Question 9

When is the app launching?

Accepted Answer

The PillPack app and online shop are coming soon. Leave your number on the app page and we will tell you the day it launches.

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