Domain name pillpack.pk, a digital healthcare platform and mobile application, is owned and operated by Pill Pack ePharma Ptv Ltd, a company incorporated in Pakistan (CUI 0232758) under the Companies Ordinance Act 2017 (XIX 0f 2017 ). The domain name and the mobile application are collectively referred to as “Website”.
The Website is a platform that facilitates the purchase of pharmaceutical products for sale by various relevant pharmacies (hereinafter referred to as “Services”, with the relevant pharmacies referred to as “Sellers”). The arrangement between the Sellers and PillPack.pk shall be governed by these Terms of Use. The Services would be made available to such natural persons who have agreed to become buyers on the Website after obtaining due registration, by the procedure as determined by our website/mobile app, from time to time (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include natural persons who are accessing the Website merely as visitors).
Consent
By using this Website/Mobile App, you consent to the collection and use of the information as described here. If we decide to make changes to this Privacy Policy, we will post the changes on this page so that you will always know what information we collect and how we use it. By using the Website/Mobile App after such changes, you consent to them.
You agree to the practices and policies outlined in this Privacy Policy, and you hereby agree to the collection, use, and sharing of your information as described in this Privacy Policy by using the Services. If you do not agree with this privacy policy, the services cannot be used. If you use the servers as someone else (as your child) or (as your husband), you agree that you are authorized by the same person or entity to accept this privacy policy on their behalf.
Gathering the personal information
PillPack.pk does not collect personally identifying information about any individual except when knowingly provided. If you do not want us to collect any personal information, do not submit it to us. If you choose not to provide the information we request, you can still visit most of the PillPack.pk Website, but you may be unable to access certain options and services. Your personal information may be stored and used by PillPack.pk to provide services to you and to contact you concerning transactions conducted through the website/mobile app, We will not sell, rent, or disclose your personal information to our business partners, suppliers, vendors, or other third parties without notifying you of our intent to share the information and allowing you to prevent your information from being shared. We may, however, disclose information about our users when we believe, in good faith, that the disclosure is required by law.
We need some of the Resources to learn more about you to address your needs better. When you use these Services, we can require you to provide us voluntarily with some information that identifies you personally (or can be used to identify you personally) ("Personal Information").
The following categories of information are included in personal information (but not limited to):
- contact details (e.g., email and telephone number);
- The data on demographics (such as gender, date of birth, and postal code/address);
- The details on insurance (such as insurance carrier, insurance plan, membership identity, community ID, and payer ID);
- The medical information (such as physicians, physicians, or other healthcare providers (HCPs), your reasons for travel, your visiting times, your medical history, and any other information you want to share with us) that you have.
- Additional information you voluntarily submit, like NIC, in the email or letters you send, to us with specific identifications such as passwords and personal information.
If you choose not to send your Personal Information to us, but the functionality of the services requiring your Personal Data would not be available to you, you may still have access to and use those services.
Gathering browser-level information
Our Web server automatically collects information about a site user’s IP address, browser type, and referrer (collectively, “Browser Level Information”) by reading this information from the user’s browser (information provided by every user’s browser). We store and use Browser Level Information, in the aggregate only, to diagnose problems with our Web server, to improve and track the success of the Website, and to provide content of interest to you. Browser Level Information is automatically logged by most Websites. We may share Browser Level Information with advertisers or other third parties, including our business partners, suppliers, and vendors, on an aggregated basis without revealing any personally identifiable information and without the consent of any user.
We can also collect additional information that may be personal information at the point of collection or in compliance with your permission, as otherwise defined to you.
How we collect information
We gather information from third-party sources when using and engaging with providers (including Personal Information and Traffic Data). It consists of:
- Using digital tools and facilities such as provider searches, checking for available appointments, and filling out medical history forms before the appointment of the health care provider.
- If you provide information voluntarily through the Programs and surveys, questionnaires, and other similar services in free-form text boxes.
- To provide you with relevant services, such as information that lets PillPack.pk know when you are logged in and ready to be updated or alerted to, we can receive and gather information sent from your computer device if you download and install specific software and applications, we make available.
- When you download our mobile app, we can collect information about your location and mobile device; we can send you an email or contact us using cookies, website analysis services, and other tracking technologies.
Use of Information
To provide you with and enhance the services, we use your information to:
- Provide you with your request for goods, services, and details and address your correspondence.
- To provide, manage, administer, or extend services and conduct market analyses or to provide support, enhance, or strengthen our business, our services, and other products and services we provide for other internal purposes.
- Notify you of any services or providers of healthcare products/services we feel that you may be interested in learning more.
- send you site or our products or services information.
- Contact you, including informing you of an upcoming Offers/appointment and other announcements if needed or requested.
- Customize your service experience to include the sending of custom messages or displaying supported results that may be of concern to you based on information collected according to this privacy policy.
- Send emails and other messages which show content, which we believe, you and your preferences will find interesting.
- Combine the information we have obtained from or about third parties and use the combined information for some of the purposes set out in this Privacy Policy.
- to use statistical information we obtain, including from third parties, concerning their trade and marketing activities, in any manner allowed by law.
- Prevention, identification, and investigation of security violations and practices that may be unlawful or prohibited.
- To gain an insight into the use of PillPack.pk as well as how best to achieve buying experiences (e.g., by inspecting different types of emails, we might understand whether users want to obtain product/service data for prevention) or use non-PHI or PHI information, like de-identified, aggregated personal information.
Disclosure of Information
If we determine, in good faith, that such information is needed, then we will also have to disclose your data or any other information we collect about you:
- Adhere to the rules, legislation, courts, or other legal proceedings applicable.
- Protecting PillPack.pk's or other party's rights, property, or security.
- Enforcing the Agreement or other arrangements with you.
- Address the argument that the rights of third parties are infringed by any posting or other material.
We may reveal, at our discretion, non-personal data (including information de-identified and/or aggregated).
Public Information
Any details you may reveal in a review post online debate or forum are purposely open to the public and are not privately owned. We strongly advise you to consider whether any Personal Details should be published in a public posting or forum. You will see and/or compile what you have written from third parties and use it by others so that we can neither regulate nor foresee it.
Storage and Security of Information
The security of your details puts great emphasis on us. We aim to follow generally accepted industry standards to protect our data during transmission and storage. For example, when entering sensitive information on our site, we encrypt information using secure socket layer technologies.
If we know that the information you provide has not been made available according to this Privacy Policy, we shall make a fair effort to notify you of the existence and extent of the information as soon as possible and as permitted or necessary by law.
Controlling your Personal Information
You can alter any of the personal information that you supplied on your profile or adjust your username when you log in and access your account if you are a registered user. Please contact us at [email protected] if you would like to close your account.
PillPack.pk deletes your account and associated information automatically on your request. However, We maintain the right to keep the data of closed accounts, such as compliance, identification of fraud, settlement of disputes, enforcement of the agreement, and other lawful conduct.
You must contact us immediately if your account details are lost, compromised, or used without permission.
Information provided by your children on your behalf
Please note that the use of the website is not authorized for children’s use.
When you display, use, and/or send data to or from the Services, you are under the age of 13. If we hear that we accept information directly from a child under 13, without the parent's written permission, the only child that responds directly to the data is the kid (or their parent or legal guardian), warning that the child will be unable to use this service that is subsequently removed
Children shall access the Services only if they are between 13 and younger, with the approval or with the supervision of the parent or legal guardian. You may use the Services on behalf of such a minor child if you are a relative or legal guardian of a minor child following the Agreement. Any information you send to us on behalf of your small child when accessing the Services shall be considered as Personal Information as otherwise given herein.
Links to other websites
The services provide links to websites of third parties that have no association with PillPack.pk, A connection with a non-PillPack.pk website does not mean that we support this website, its content or accuracy, or the individuals or organizations involved in the non-PillPack.pk website. When you visit a third-party website, you are bound to the third-party website's privacy policy as applicable, and we are not responsible for third-party website policies and practices. Before sharing your knowledge with others, we invite you to ask questions.
Use of cookies
PillPack.pk may use cookies solely to track user traffic patterns throughout PillPack.pk’s Website. Cookies are small electronic files that a website may transfer to the user’s computer and are used for record-keeping purposes. A cookie file can contain information, such as a user identification code, that the site uses to track the pages you have visited. Most Web site browsers automatically accept cookies; however, if you would prefer not to receive cookies, your browser can be set to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. If you choose to have your browser refuse cookies, it is possible that some areas of our Website will not function properly when you view them.
Third-party sites
The PillPack.pk Website/Mobile App may contain links to other sites. PillPack.pk does not share your personal information with those Websites and is not responsible for their privacy practices. To the extent hyperlinks are utilized to access external or third-party Websites, you should be aware that these external or third-party Websites are not controlled by PillPack.pk and, therefore, are not subject to this Privacy Policy. We encourage you to learn about the privacy policies of those companies. We do not necessarily endorse and are not responsible for, any third-party contact that may be accessed through thePillPack.pk Website/Mobile App.
Information Security
PillPack.pk is concerned with the security of the personally identifiable information we have collected and has in place reasonable measures to prevent unauthorized access to that information. These measures include policies, procedures, and technical elements relating to data access controls. Besides, PillPack.pk uses standard security protocols and mechanisms to exchange the transmission of sensitive personal information. Although PillPack.pk has endeavored to create a secure and reliable Website/Mobile App, the confidentiality of any communication or material transmitted via the Internet cannot be guaranteed. Accordingly, you should consider carefully if you want to submit sensitive information via the Internet.
How to contact us
If you have any questions about our Legal or Privacy Policy, please contact us at any time at [email protected]
Changes
This Privacy Policy may change from time to time, so please check back periodically.